MGT 465 Continuous Improvement & Six Sigma
This course provides a comprehensive understanding of quality management principles and the Lean Six Sigma methodology and emphasizes practical application in a professional context. Students will learn how to apply these concepts to improve organizational processes, enhance efficiency, and achieve better outcomes. The course covers the following learning goals based on the Lean Six Sigma Greenbelt Body of Knowledge:
1. Understand why organizations use quality management and Six Sigma, the Six Sigma philosophy, and its evolution from quality leaders such as Juran, Deming, Shewhart, Ishikawa, and others. Recognize the linkages between selected Six Sigma projects and organizational goals.
2. Lean Principles in the Organization: Define key Lean and Six Sigma concepts such as Standard Deviation, The Pareto Principle, Voice of the Customer, Defects per Million Opportunities, First Time Yield (FTY), Rolled Throughput Yield (RTY), the Seven Muda, and more.
3. Design for Six Sigma (DFSS) Methodologies: Differentiate between DMADV (define, measure, analyze, design, verify) and DMAIC (define, measure, analyze, improve, control) methodologies. Understand how verification and validation are used during the design phase to improve end products or processes.
4. Basic Failure Mode and Effects Analysis (FMEA): Evaluate processes or products using FMEA to identify potential failure modes and their effects. Calculate risk priority numbers (RPNs) to prioritize improvement efforts.
By mastering these learning goals, students will be well-prepared to take complete the Six Sigma Green Belt certification and contribute to organizational excellence through effective quality management practices.